“This item is a complete waste of money and going right into the trash. Pain relief? It feels like an Xbox controller vibrating my neck. There is no relief. Heat? There is absolutely no heat coming out of this thing. No returns? You know this seller is a joke. I took a chance and I'll tell you what, I lost. Don't make my mistake.Edit 3-18-22 Hezheng contacted me and apologized for their product and also offered me a refund. I give them huge props for this because they definitely weren't required to. I stand by my review of their product but I must say I am impressed by their customer care. Brava Hezheng.”
“I got this thing with great expectations...I have terrible cervical neck pain. This piece of apparatus did nothing for me. I put it on, turned it on, you can't move your neck or head one way or the other. You can't lie down. All you can do is sit upright and this thing shakes on your neck.”
“But, and a big BUT, heat quit working after 2 weeks. I'm keeping it because the heat was just a bonus feature. This is why I rated it only a 3After 3 weeks mode 2 quit working- my favoriteWill try to return”
