“This worked perfectly until about 1 week ago and had a problem with it not turning off unless you un-pluged it. Customer Service was great and sent us a replacement. Could not have asked for better...”
“Due to COVID, I haven't been able to get a foot massage with a pedicure. Additionally, I've been teleworking. The foot massager has helped with increasing the circulation in my feet and reducing swelling. My husband and child also uses it. This has been great for the entire household!!! I'd definitely recommend it to all!!!”
“Love this foot massager! It feels so good on my sore feet after a long day at work. It has the perfect levels of pressure and heat for when my feet are cold. My kids also love to use it. I would highly recommend!”
“The massager itself is ok... we all used it often. However, the power adapter stopped working 9 months after purchase. I reached out to Renpho's customer service, and they responded within a day, offering to ship me a a replacement. I responded and provided my shipping address.3 weeks after this email exchange with their customer service, I have still not received the replacement part, nor have I heard back from Renpho.Things fail from time to time, but Customer Service should not fail, ever. A very disappointed customer.”
“Absolutely Terrible product and experience. My husband bought this for me as a gift, I'm 38 weeks pregnant and have been looking forward to this. We got the unit, it worked ONE time for my husband for 15 minutes and then completely shut off, and never turned back on.Customer service was poor. They have a phone number that I called and no one answered. They have a messenger service that was OK, but they just had me email the support anyways.Will be returning this. Don't waste your money.”
“Enjoy it while it lasts!Company doesn't stick by their product!!I loved this foot massager!! It was absolutely fantastic, while it lasted.... I got it for Christmas 2019. After a few weeks, the cord started acting fussy (the end that went into the machine). I had to have it turned just so, or it would short out and stop working. Finally the connection stopped working altogether.I contacted TRAKK who told me to contact the seller. I sent two messages to Renpho asking for a replacement or even a new cord. They NEVER responded. I ended up buying two other cords and all it would do was making a clicking noise and stop.Very dissappointing that they couldn't bother to get back to me.Huge waste of money.”
“Unfortunately, it only lasted a day and a half (five or six massages between the family members). It was handled and used carefully, but on the second day of use, it started to make a horrible noise and stop moving about 10 seconds after starting it (see the video).”
