Hi Sherry,
Thank you for reaching out. Upon reviewing your account, we see that your most recent shipment of Keranique Intensive Overnight Hair Repair was returned to the sender on December 30, 2024, at 2:20 PM in Missoula, MT 59801 due to an incorrect address.
We have processed a refund for the item in the amount of $28.80, which should be reflected in your account within 24-48 hours.
We sincerely apologize for the inconvenience and frustration this may have caused. If you need any further assistance, our Product Specialists are happy to help Monday through Friday from 9 AM - 9 PM EST at (888) 237-4131.
Thank you for being a valued customer.
“I ordered onebottles and found the dropper coated with the product. I could not remove the serum from the dropper but was able to add to it. However, I found the serum left a gummy feeling on my hair and no matter how much I rubbed it in that feeling did not go away. Come morning the gumminess continued and it made me feel like I needed a shampoo. In hopes that the serum would work, I ordered two more only to find the droppers were all the same and the product continued to leave a gummy residue. I would not reccomend the Overnight Hair Repair Serum!”
Hi Elizabeth, thank you for your review. Our goals are for you to have a rewarding experience with both our services and our products. We are sorry to hear that you did not love your purchase. We offer a full 120-Day Money Back Guarantee for each shipment that we send. A Customer Relations Liaison has reached out to better support you. Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at (888)237-4131.
