Dear Rose, thank you for using Keranique. We are sorry to hear about your disappointment. I suspect that you chose a formula that wasn't suitable for your hair type, so hopefully, this helps: We have 5 different shampoo & conditioners that have been developed for different hair types and needs. The Volumizing Follicle Strengthening Shampoo & Conditioner is our lowest, lightest level of conditioning, and was formulated for fine, normal hair. Our Deep Hydration Follicle Strengthening Shampoo & Conditioner is suitable for normal to dry hair. Our Color Boost Follicle Strengthening formula is more intensive and was developed for color-treated hair. Keranique Scalp Restore Anti-Dandruff Shampoo & Conditioner will calm, deeply moisturize and soothe your scalp while removing loose, dry flakes. Our highest level of conditioning is found in Damage Control. It provides intense conditioning and was developed for dry, damaged, or chemically processed hair. There is a range of products to address individual needs! We would love to discuss your goals with Keranique. Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
Hi Jan,
Thank you for your feedback! We’re thrilled to hear that you’re noticing less hair fall with our Deep Hydration Follicle Strengthening Shampoo & Conditioner. For hair regrowth, we recommend incorporating our Hair Regrowth Treatment with 2% Minoxidil, which contains the only FDA-approved ingredient for hair regrowth.
Additionally, we offer non-medicated options that can support healthy hair growth. We would love the opportunity to discuss your specific goals with Keranique and help customize a routine that best suits your needs.
Our Product Specialists are available to assist you Monday through Friday from 9 AM to 9 PM EST at (888) 237-4131. You can also explore our full range of healthy hair products here:
https://shop.keranique.com/collections/all
We look forward to helping you achieve your hair care goals!
Thank you
“The packaging is different, the conditioner changed color, the shampoo is thinner, and the bottles are smaller . They seem okay, but am I really buying the same thing?”
