Gold-tone Skull Watch (#watch026-gold) Reviews

2 Rating 1 Reviews

Gold-tone Skull Watch
Material: Stainless Steel IPS Plated
Weight: 93 grams
Quartz Movement

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Phone:

8664575855

Location:

10939 North Alpine Highway, Suite #125, Highland
Utah
84003

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Kenneth C****

Verified Reviewer

“Less than a week that I had it the part that locks the bracelet in place broke. I had to go to a jeweler to get a new band for $20.00. The watch itself is great,but the band is something less than desireable.”

Helpful Report

Posted 11 months ago

Dear Kenneth, thank you so much for taking the time to share your feedback regarding your recent purchase of our Gold-tone Skull Watch. We genuinely appreciate your honesty and the opportunity you've given us to improve. We sincerely apologize for the inconvenience caused by the part that broke on the bracelet, resulting in an additional expense of $20.00 for a new band from the jeweler. We completely understand that this issue with the band made your experience less than desirable, and we apologize for any frustration it may have caused. At our company, we strive to offer high-quality products, including their accompanying accessories, to ensure customer satisfaction. Clearly, we fell short in this instance. Your feedback is invaluable in helping us rectify these situations and prevent them from happening in the future. In order to make things right, we would like to offer our assistance. Could you kindly provide us with more details about the broken part and the type of band you purchased, as well as any other concerns you may have? Your input will help us identify areas for improvement and ensure this doesn't happen to our customers going forward. SkullJewelry.com

Posted 11 months ago