“We had high hopes for this product
Unfortunately the pole broke and the tent fabric ripped on the third day os use on our vacation. Additionally the fan did not circulate air well and the interior got quite warm.”
Dear Cailin,
Thank you for taking the time to share your experience with the SlumberPod with Fan. We’re truly sorry to hear about the issues you encountered during your vacation.
It’s disappointing to know that the pole broke and the fabric ripped within just a few days of use. Additionally, we understand how important it is for the fan to effectively circulate air, and we regret that it did not meet your expectations.
Your feedback is incredibly valuable to us, and we want to ensure you receive the assistance you need. Please don’t hesitate to reach out to our customer service team at contact@slumberpod.com, and we’ll do our best to make this right for you.
Thank you again for your input, and we hope to improve your experience in the future.
Best,
The SlumberPod Team
“We love our slumber pods sooo much! We had to buy a second one for our new baby to have, because we still use one for our 2 year old when he needs to sleep in a pack n play. They are the best for travel, naps at grandparents’ houses, or even just giving them their own “space” in our primary bedroom. We recommend the Slumber Pod to anyone having a baby, one of our top baby products!!”
“Very well designed and high quality. The magnetic assembly is easy and the tent material is fantástic. We tried it out in our living room and it works great for nap time. Excited to take this on our big trip this summer.”
“My niece tells me that the first nap her four month old son took in his SlumberPod I sent them was the first 3 hour nap he had taken in his life! She liked that it has the fan, and the pockets for the baby monitor. Her toddler daughter also took a 3 hour nap in her crib, because she was not woken up by her brother. They both woke up in good spirits, whereas they would normally wake up cranky. So happy for the whole family.”
“The tent was great! Our 16 month old slept amazing with us in the same room. However, if I had it to do over I would not have bought the version with the fan. The fan is very cheap and doesn’t put out much air.”
“If you can avoid these folks, do yourself a favor and go somewhere else. The only reason I kept dealing with them is I was buying stuff for people who asked for a particular product of theirs. They canceled my first order and didn't tell me why. They canceled my second order and told me that the billing address I gave them was different from the billing address of the credit card I provided. I went to check and of course it was the same address with a slightly different formatting. Even after I explained this to customer service instead of apologizing and restoring my order they told me my address had to be exactly the same and their cancelation was correct. I never had this problem before and I wanted to warn potential other victims to stay away from these folks if you can.”
Dear Irene,
Thank you for sharing your experience with us. We're genuinely sorry to hear about the trouble you faced with your orders and the frustration it caused.
We understand how important it is to have a smooth shopping experience, and it's disappointing to learn that we fell short in this instance. Your feedback regarding our cancellation process and customer service is crucial, and we will be reviewing it to make necessary improvements.
If there's anything more you would like to discuss or if you have suggestions on how we can do better, please don’t hesitate to reach out to our team at contact@slumberpod.com. We're committed to providing our customers with positive experiences and would appreciate the chance to assist you further.
Thank you again for your input, and we hope to earn your trust in the future.
Best,
The SlumberPod Team
