“Horrible customer service. I paid 60$ for expedited shipping and it took 8 days to get here. When I reached out no remedies were offered, just a "im sorry to hear that... carriers messed up... we don't offer refunds" I've had several issues with this in the past with other companies and they rectify the issue especially when they charge 60$ for expedited shipping. I'm sure the product is great, but I support businesses that take care of their clientele. Won't be suggesting this to anyone moving forward”
We are sorry for your experience. I show your order was placed on Saturday, 12/10 and shipped the following business day Monday, 12/12 and delivered Friday, 12/16. During the holidays carriers are not able to guarantee transit times. Here is a link to our shipping page for more information https://support.slumberpod.com/hc/en-us/articles/8621813761677-FOR-DELIVERIES-IN-THE-US.
“We love the slumber pod! It was super easy to pack in our suitcase to take a long with us during our travels. We weren’t sure if it would actually be a complete blackout but after laying in bed with my daughter and zipping it up, not only was it completely black out but it was also very breathable! We will definitely be using this anytime we are room sharing in the future!”
“Absolute game changer! We go to visit friends and family and they don't have their rooms dark enough for quality sleep. We are so grateful to take the Slumberpod with us easily - it's light and easy to travel with! We even took it with us for a nap at a friends :)”
“Recently bought for a interisland trip in Hawaii. My son hated it. He sleeps in his own dark room on Maui. But he was terrified of the pitch black tent.”
We are sorry to hear that was your experience. We do have helpful tips and ticks to introduce SlumberPod to your little one. Here is a link to our blog post: https://www.slumberpod.com/blogs/our-blog/received-your-slumberpod-helpful-tips-for-more-nighty-nights
