“It is easy to inflate but it always deflates by morning so it needs to be re-inflated every night. We requested a replacement which slumberpod sent quickly (so top notch customer service), but the new one still deflates every night.”
Dear Hain-Whei,
Thank you for taking the time to share your experience with the Slumbertot Inner Mattress. We're glad to hear that you found it easy to inflate, but we’re truly sorry to learn that it consistently deflates by morning. That sounds frustrating, especially after receiving a quick replacement.
We appreciate your kind words about our customer service—it’s our goal to ensure you feel supported. Regarding the deflation issue, your feedback is essential for us as we strive to improve our products. If you have any further insights or concerns, we encourage you to contact our customer support at contact@slumberpod.com.
Thank you again for your feedback, and we hope to find a resolution that will enhance your experience with our products.
Best,
The SlumberPod Team
“I absolutely love how portable the slumber tot mattress is, but one of our two mattresses was defective and leaking when we got it and after two uses, the replacement is also leaking. When it's working, I 100% recommend and love the product- I just wish it didn't leak so easily.”
Dear Cassidy,
Thank you so much for sharing your thoughts on the Slumbertot Inner Mattress. We're delighted to hear that you love its portability, but we're truly sorry to learn about the issues you've encountered with leakage. It’s disappointing when a product doesn’t perform as expected, especially when it’s working so well otherwise.
We appreciate your high recommendation when the mattress is functioning as it should. Your feedback regarding the defects is very important to us, and we will be sure to look into this matter further. Please don’t hesitate to reach out to our customer support team at contact@slumberpod.com so we can assist you with this ongoing concern.
Thank you again for your valuable feedback, and we truly hope to resolve this for you.
Best,
The SlumberPod Team
