“I have small wrists. I ordered a small, but it was too tight to get over my hand. So I returned it and got a medium - it was way too big for my wrist.
The band is not stretchy enough”
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
Our bands may seem tight at first, but the band will eventually adjust to your wrist. But if it's really uncomfortable to wear, you can return it for an exchange.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“Poor quality product. Bought 3, one for both myself/wife and a spare. Within the first two weeks, both of ours started to unravel. Thin clear wire that holds the knitting together started to come out. Would have asked for a replacement but with 2 of the 3 having the same issue, seems pointless.
They were lightweight, comfortable, and true to size but poor quality is unfortunate.”
Hi Ian, We're sorry for the unpleasant experience. Please reach out to contact@solacebands.com and they will be able to offer you a replacement for the broken band.
“Great customer service, I ordered the wrong size and I had no problem exchanging it for the correct one. They even told me to keep the wrong one and pass it along to someone else.”
“Before you ask, yes I ordered the right band. The plastic bit sticks out just a touch, not flush to the watch, which is annoying but not noticeable to other people. Might be a defect. Otherwise it's comfy and easy to change out!”
“I am so pleased with fit and comfort. There is no sweat and "gunk" collecting under this band unlike the sweaty band that came with my Apple se watch. It stays in place and breathes. I'm very happy with it.”
