“Second attempt to get the right size did not work.
The sizing tool showed I needed XS. That was too small so Solace sent a size S. Too small once again. Your sizing tool needs work.”
“These bands are very nice and come in a great variety of colors. I had an issue with sizing and the customer service was excellent! I will be buying more bands in the future!”
“Having purchased other colors of these bands in the past, this black one seems to get stretched out more quickly than the others. All have been the Imperial Loop, size Small, but this is the first one I've purchased that is a solid color. The previously purchased bands stay snug on my wrist throughout the day, even when I sweat during a workout. This black one gets loose very quickly, within an hour or two, allowing my watch to slide down my wrist. It's not a show-stopper, I still use this band, but I'm disappointed that it doesn't hold up like the others I have purchased previously.”
We’re sorry to hear that. We have made strides to improve our elastic bands to keep them from loosening but we know with extended use they are still susceptible to stretching. That is why we offer a lifetime warranty on our bands you can file your claim here: https://solacebands.com/pages/lifetime-guarantee
“I really like the band don’t get me wrong, but I used their template to find the size for me and it’s still came in extremely tight and very uncomfortable to wear for a long period of time. I wish I could return it for a better size.”
