“Worst experience. I called several times because I had a question about products but I don’t think anyone live actually answers the phone ever. So I took a chance and got a pair of boots. I really wanted them in brown and gold but they were out of stock so I ordered the gray. A few days later I got a message that the brown and gold were back in stock so I ordered those as well it was very odd how I had to wait almost 3 weeks for the gray ones to come and suddenly the brown ones came one day after? That does not seem like an appropriate use of the shipping fees I paid. Secondly the boots with the gold in the back look nothing like the photograph at all they are bright Godey glitter that is falling off all over the place and the sizing that I measured around my calves versus what it says on the website is so off. Furthermore they will charge you a 20% restocking fee for boots and an additional 15% if the box is “damaged“ So they sell the boots for $50. Probably means they purchased it for $16. Then they’re charging 35% for me to return it because of the restocking fee and box fee so that’s 1758 so in the end the boots are free to them and we assume all of the cost. I might even consider keeping the gray ones except like I said they don’t fit I have written to their chat agent all of their annoying Facebook messenger messages and no one ever gets back to me. I am following up with a statement to the Better Business Bureau and I am disputing this with my credit card company as well.”
“I usually wear a 7.5 so I ordered an 8. I have never had an 8 fit so tightly before. And the item is non-returnable/exchangeable. Due to inaccurate sizing and not being able to exchange, I do not recommend these because they may or may not fit.
At least they will look pretty sitting in my closet I guess.”
