“Excellent service from all. This was our first experience with wheelchair travel due to my wife’s illness. The staff of the voyager did everything possible to make the trip comfortable for her. Many thanks!”
Dear Charles,
Thank you so much for sharing your heartfelt review with us. We are deeply touched by your kind words and are so grateful to know that our team could provide excellent service during your first experience with wheelchair travel. Ensuring your wife’s comfort and making your trip as smooth as possible was our utmost priority, and we’re truly honored to have been a part of your journey during this time.
Your appreciation means the world to us, and we are so happy that we could make a positive difference. If there’s anything we can do to assist you in the future, please don’t hesitate to reach out. We hope to welcome you back for another comfortable and memorable experience.
Warm regards,
The St. Barts Blue Team
“Transfer from airport to ferry purchased through St. Barts Blue caused unnecessary anxiety. First, upon arrival at the airport, there was no representative identifying themselves as with Voyager. Only after asking around, did one of the "greeters" pull the Voyager sign out of his bag. He told us that the transfer had already left with a group of people 15 minutes earlier (we had exited the terminal 10 minutes before finding him) - his first reaction was to blame us. He told us that because of the Carnival parade, they did not know if 1 hour would be enough time to get to the ferry -- implying that we were out of luck -- only after I insisted, did he reach out to an apparent supervisor. After speaking with several people, they said they would send us in a taxi -- it took another 15 minutes before we were put in a taxi (since 60 minutes might not have been enough -- we now had less than 40 minutes!). There was minimal traffic and we arrived at the ferry terminal 20 minutes before departure time.”
Dear Carlton,
Thank you for sharing your experience with us. We sincerely regret that your transfer from the airport to the ferry did not go as smoothly as expected. Providing seamless and stress-free travel arrangements is our goal, and we apologize for any confusion or frustration you encountered upon arrival.
Your feedback is invaluable, and we will address these concerns with our transfer partners to improve the coordination and clarity of the process moving forward.
We hope to have the opportunity to provide you with a much-improved experience in the future.
Warm regards,
The St Barts Blue Team
