American Fire Glass Square Glass Flame Guard Reviews

3 Rating 2 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Georgeanne L

Verified Reviewer

“Have not received either one. I have paid over $400 for a $200 item and it has not been delivered.”

Helpful Report

Hello Georgeanne, We are sorry to hear that you have not received your order and understand your frustration with the delay in delivery. We take these issues seriously and would like to investigate this matter further to ensure a timely resolution. From our records, Our team reached out to you to stop your first order as quickly as we could, because there was concern of the size wind guard you purchased online... Turns out this was the case, but the other wind guard has shipped out already. Our customer service team is dedicated to resolving any issues that our customers may encounter and do our best to be proactive as well; we apologize for any inconvenience caused. It turns out, the correct wind guard shipped out on 04/12/2023 from Southern California and is estimated to be delivered to you today 04/17/2023 to the east cost. Please let us know if you you have any other questions or concerns. We are here to help. - Starfire Direct Customer Service

Quality

“Does what its supposed to do. Blocks wind for the most part. Glass does get a little warmer than i thought it would. Wanna keep little ones away. Other than that seems like a good purchase.”

Helpful Report

Hi Patrick! Thank you for your feedback! We're glad to hear that the product you purchased is functioning as it's supposed to and is mostly blocking the wind. We understand that the glass can get a little warmer than expected, so it's important to keep little ones away for safety reasons. Overall, it sounds like you're satisfied with your purchase and we hope that it continues to serve you well. Thank you for your business! -Starfire Direct Customer Service