XXL Lava Rock Reviews

3.3 Rating 7 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Quality

Overall Look

“Starfire Direct provided an excellent selection of lava rocks. I use these in an outdoor firepit. I burn wood on top of the lava rocks as well. Once a year, I remove the lava rocks, clean out the ash that has built up near the burner, and then replace the lava rocks.”

Helpful Report

Quality

Overall Look

“I originally had a slight delay on my order but when customer service found out, they called me and made things right. I was pleasantly surprised and pleased with their service and sincerity to get things corrected. I really appreciated it!!! Thanks Starfire Direct.”

Helpful Report

Attilio, Thanks for letting us know! We've corrected your order and will ship this tomorrow. Thanks! Starfire Direct

“Still waiting almost a month later for the lava rock.”

Helpful Report

Troy, Our apologies. We checked with this vendor and it appears the tracking info they provided us was not correct. It looks like the product was never scanned out. We will get this lava rock shipped out tomorrow. Sorry for the delay, and thank you for bringing this to our attention! Starfire Direct

“I am not happy w my purchase. I already sent in an email. I only received 3 XXL rocks in my 2 XXL bag purchase and they were only 4-5inches. I spent $100 and the other rocks in the bag were tiny. I can’t even use them in my Fire Pit. RB”

Helpful Report

“It was great, exactly what i expected and a perfect amount for my fireplace. Thank you”

Helpful Report

“We are so happy with the XXL Lava Rocks we bought. The size was perfect. Our fire pit has the best flames we have ever had in 10 years! Thank you for such a great product!”

Helpful Report

“Shippedthewrongstonestome”

Helpful Report

Dear Glen, Our records indicate that you ordered 2 x 20lb XXL Lava Rocks, for a total of 40lbs. According to the listing, these lava rocks should be approximately 4"-6" in size, although they may vary slightly due to the irregular shape of lava. If the wrong item was mistakenly shipped, simply take a picture of what you received and open a case with our customer service department. We'd be happy to get it resolved for you. Starfire Direct