Medium Tumbled Lava Stones 20 lbs Reviews

3 Rating 3 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Quality

Overall Look

“Rocks are pretty and true to description. Not sure if they are supposed to turn black but some of them are.”

Helpful Report

“We we’re honestly disappointed in this product and Starfire Direct’s customer service. While it was a gorgeous product and we loved the look, one of the Tumbled Lava Rocks explode during our first use. Thankfully nobody was hurt, but a small area of our deck was burned and melted from the hot fragment. Starfire Direct was unwilling to replace the product and referred us instead to the manufacturer. I am used to the company I purchase from taking care of problems instead of “passing the buck”. In the end, we had to use a different product altogether.”

Helpful Report

Dear Anna, We do take your business seriously and appreciate your perspective. Our goal is not to "pass the buck" without having some sort of precedent. In this case, the item in question is covered under a manufacturer warranty and they would be responsible for replacing the defective item or handling any claims. Yes, we do sell the item, but we didn't manufacturer this item or have anything to do with the installation. We refer back to the manufacturer when these types of situations arise, and this is quite common for many retailers and manufacturers both in our industry and many others. Again, our apologies that our customer service didn't hit the mark for you this time. We're always looking for ways to improve and will take your review into consideration for future training improvement and development.

“They have almost all turned black and look like charcoal bricks. Not what I wanted to see and not very pretty.”

Helpful Report