Starfire Designs Beton Round Concrete Gas Fire Pit Reviews

1 Rating 1 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Quality

Overall Look

“Pricing problems that no-one has resolved despite emails and calls. Product has not been delivered and no feedback on why”

Helpful Report

Hello Mike, We sincerely appreciate your feedback, and we deeply apologize for any inconvenience you've experienced. We'd like to address your concerns and provide you with a clear understanding of the situation. Regarding the discount code inquiry you made on 09/06/2023, we responded promptly with the intention of honoring the discount (2 times on the same day). However, we requested the code you entered to ensure it was still active in our system. Your response or further information regarding the code was not received, and we were unable to proceed without this validation. On 09/16/2023, you reached out regarding shipping, and our automated response provided you with the necessary steps to locate your tracking number. This information is accessible through your account, which allows you to monitor the progress of your shipment and, if desired, contact the carrier (Since your order is a freight shipment) directly for real-time updates. Thank you for bringing these issues to our attention, and we look forward to resolving them to your satisfaction. Please let us know if you need any further assistance with the above inquiries. We are here to help. -Starfire Direct Customer Support Team.