Starfire Designs Round Fire Pit Burner Kit - Spark Ignition 18" Pan/12" Ring / Propane / Built-In Connection Kit Reviews

1 Rating 1 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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“The product seems fine, but I realized when I received it I need a larger burner. Have sent 2 emails requesting advice and as of yet have not gotten a response. Am resending email a 3rd time now.”

2 Helpful Report

Hello Scott, My name is Amelia and I just received your review. I reached out to the number on file XXX XXX XXXX as well, and left a voicemail. After further investigation it seems that your emails were coming through into our system as spam. I personally have never seen this happen to one of our loyal customers, and I am terribly sorry it took you feeling you needed to place a review to feel heard. We are always here to further assist if you call or email, but unfortunately in this case it seems the lack of communication was due to a system error. I would love the opportunity to further assist you with a return, or exchange if that is what you are still looking to do. We do ask that photos of the item you are requesting to return showing the item in new/unused condition and in the original packaging be provided. Please feel free to respond to this email or reach out to my direct line below if I can help improve your Starfire Direct experience! Thank you!