Red Reflective Fire Diamonds by Starfire Glass Reviews

4.6 Rating 28 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Helpful Report

Dear Tara, Thank you for choosing Starfire Direct! We're delighted to see your 5-star rating on our InsureShield product and Red Reflective Fire Diamonds. If you ever have any questions or if there's anything more we can assist you with, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Best regards, Starfire Direct Customer Service Team

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“I utilized the tool to estimate the total pound’s needed for the size of my fire pit. The estimate was not accurate and the additional order was short again. I will need to reorder again but unsure the amount needed”

Helpful Report

Dear William, Thank you for sharing your feedback on our Red Reflective Fire Diamonds. We appreciate your input and sincerely apologize for any inconvenience you've experienced with the estimates for your fire pit. We understand the importance of accuracy when it comes to ordering the right amount of fire glass. While our estimation tool is designed to provide a close approximation, variations in fire pit design and preferences can sometimes lead to discrepancies. We're sorry to hear that you've had to place additional orders to meet your requirements. To ensure a more precise estimate for your next order, we recommend reaching out to our customer support team. They can provide personalized guidance based on your specific fire pit dimensions and design. We're committed to helping you get the right amount of fire glass for your project. Again, we apologize for any inconvenience you've encountered, and we appreciate your feedback. Please don't hesitate to contact us if you have any further questions or if there's anything more we can do to assist you. Your satisfaction is our priority, and we look forward to providing you with an improved experience in the future. Warm regards, Starfire Direct Customer Support Team

“Beautiful reflections out of 14 lbs only five cracked”

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“The glass looks great in our new gas firepit. We were a bit surprised at how much it cracked in the heat though. The first night we heard a pop and half a piece of glass hopped out of the firepit onto the surrounding table. We've used it several times now and keep finding little pieces of broken glass on the patio. The pieces aren't sharp so we just pick them up but I'm a bit surprised that it reacts like that.”

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“Overall I am happy with my purchase. The red reflective fire diamonds look great on top of the black reflective glass. Just disappointed due to the amount of diamonds that arrived broken.”

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“I love the brilliant shine of the glass. It is quite reflective in the sun.”

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“the pieces are awesome but the qty for the price is very disappointing. I now know why you do not show the bag you get since it is so small.”

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