1/4" Black Reflective Fire Glass by Starfire Glass Reviews

4.8 Rating 26 Reviews

About Starfire Direct:

Starfire Direct is a premier online retailer of fire pits, patio furniture, heaters, grills and more!

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Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Quality

Overall Look

“I truly like dealing with Starfire Direct. When I have an issue someone always gets back to me right away. They solve my issues. I use this glass for paintings and the color is always amazing.”

Helpful Report

Dear Betty, Thank you so much for sharing your positive experiences with Starfire Direct! We greatly appreciate your continued support and trust in our products and services. We are delighted to hear that you have found our customer support team to be responsive and effective in resolving any issues that may arise. Your satisfaction is our top priority, and we're committed to ensuring a smooth and enjoyable shopping experience. It's also wonderful to learn that our glass has been a reliable choice for your artistic endeavors, and we're thrilled that you appreciate the consistently amazing colors it provides. If you ever have more projects or any questions, please don't hesitate to reach out. We're here to assist you, and we look forward to continuing to meet your needs. Thank you for choosing Starfire Direct, and we can't wait to serve you again in the future! Warm regards, Starfire Direct Customer Support Team

Quality

“I was happy with the 1/2" reflective glass and needed to order more to effecively cover the fireplace. I was told you were out of stock and was told the 1/4" was the same size but thinner. This was not the case. The glass is smaller and with a lot of small broken pieces and it did not fill the space properly. I have ordered more of the 1/2" reflective glass, which will not be available until October.”

Helpful Report

Dear Tina, Thank you for taking the time to share your feedback regarding your recent order of reflective glass. We sincerely apologize for any inconvenience you've experienced and the misunderstanding about the product size and quality. We understand the importance of having the right materials to complete your project, and we are sad to hear that the 1/4" reflective glass did not meet your expectations. We apologize for any confusion caused by our team's communication regarding the size comparison between the 1/4" and 1/2" glass. We take this matter seriously and will use your feedback to ensure that our communication is accurate and helpful in the future. We're glad to hear that you've placed an order for more of the 1/2" reflective glass to properly cover your fireplace. We understand that waiting until October for the product to become available can be inconvenient, and we appreciate your patience. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer support team. We value your satisfaction and are committed to making sure your next experience with us is a positive one. Thank you for your understanding, and we look forward to serving you better in the future. -Starfire Direct Customer Support Team

Quality

Overall Look

“It's a black that has a sparkle.”

Helpful Report

Hi Pamela, Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying our black reflective fire glass and that it adds a special sparkle to your home. The black reflective fire glass is designed to enhance the visual appeal of your project or fire pit, and it sounds like it's doing its job perfectly. Its reflective properties create a captivating effect and the sparkle adds an extra touch of elegance and sophistication to your outdoor or indoor space. We appreciate your feedback and are delighted that you're pleased with the product. - Starfire Direct Customer Service

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Overall Look

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Quality

Overall Look

“Very pleased with this.”

1 Helpful Report

Quality

Overall Look

“Beautiful - great pieces of all sizes - worked perfectly for my project. Used black, gray & titanium. Fast shipping too. Will definitely use your glass again! Thank you!!!”