Hi Francesca,
Thank you for your feedback - this does really help us identify our weaknesses and help us improve.
I completely agree with you here that the way this stickers were shipped was clearly below standard and unacceptable - I am extremely sorry for this.
We of course will set up a re-print of this order and get the damaged labels replaced for you. I will also be speaking to our packaging team about identifying the reason this happened and making sure we make changes to ensure it does not happen again.
I've sent you an email regarding the re-print this morning - I look forward to hearing from you.
