Hi Paul,
Thank you for your review. On the 1st of July I contacted you to personally apologise for the issues that occurred on the print of your order. When we spoke we were able to understand and rectify this issue and get it sent straight back to print and shipped using a Royal Mail 24 hour service.
Through correspondence with Royal Mail it seems as though their sorting offices have been heavily effected by the latest outbreak of Covid as well as NHS self isolation pings. We can only apologise for this and with this information would have likely used a different courier had we have known.
In my latest email I have offered you a full refund and I can only hope this helps soften the blow of these delays.
Myself and my colleagues would once again like to apologise that you aren't happy with the service and we thank you for your review in hopes we can improve the service for future customers and orders.
Many thanks,
