Hi Julia,
Thank you for taking the time to leave us feedback - I am very sorry to hear that you have not yet received your orders!
I have had a look at the tracking information and it looks like it was last updated on the 8th of August.
It looks like it has been lost with UPS - I will get in touch with them now to get an update into what has been going on.
I will also drop you an email now so we can find a way to resolve this - either with a free re-print or a full discount.
Once again, I do apologise for the inconvenience that has been caused.
Hi Nairio,
Thank you for taking the time to leave this feedback for us. I am very sorry for the time it took to get your order out to you and also to hear that you are missing some stickers.
After some investigation, I can see that it was the holographic design that was causing the delay in getting your order out to you. Therefore, we sent all the other designs apart from this one to avoid any further delays.
Unfortunately, this was not communicated within the team and more importantly yourself but I can confirm that we will be sending the holographic design today (June 20th) with DPD's next day service to get them to you as soon as possible.
Once again, I do apologise for the inconvenience we have caused and I will also re-iterate this in an email to you as well. I will also make sure a tracking link is sent over to you to track the progress.
