Hi Kelly,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that were not satisfied with your overall shopping experience.
I understand how frustrating this must be and apologise for any inconvenience this has caused.
I've sent you an email to discuss different options to address your concerns. We're committed to making this right for you.
Once again, I do apologise for the delays and issues caused.
Josefina
