“Fantastic bullbar however the communication is not great. Free shipping to an address to get a phone call stating needs to be a business address. Wasn’t told it’ll arrive on a pallet. Was a very stressful situation when delivered due to being on a pallet and not having room or access to have a pallet delivered at the business address.”
Hello Lisa,
Thank you for your order and for taking the time to provide feedback. We’re delighted to hear that you’re happy with the bullbar.
We apologize for any confusion or inconvenience regarding the shipping process. I understand that receiving the item on a pallet created an unexpected challenge. We strive to make our shipping procedures as clear as possible, and I’m sorry if this wasn’t communicated effectively.
For future reference, please note that information about additional freight charges for heavy and bulky items is included in our listing. We had mentioned that there would be an extra payment required, which was communicated to you once we processed the order. If you provide a business address, we can offer free shipping, and we appreciate you providing one to facilitate this.
Your feedback is invaluable to us, and we will work to improve our communication regarding shipping details to enhance the customer experience.
If you have any further questions or need additional assistance, please feel free to reach out.
Thank you for your understanding and for giving us the opportunity to address this.
Best regards,
Bless
| Superspares |
