“No issues with the product once it arrived 15 days after being ordered and sent by suppliers 14 days in transit according to the tracking number that doesn’t give much info till it’s at ur door”
Hello,
Thank you for taking the time to leave a review regarding your recent purchase. We truly appreciate your feedback, and we want to ensure that we address any concerns you may have regarding the order and delivery process.
After reviewing your order, we would like to provide the following clarification:
Order Received: Your order was successfully received by us on 31 October.
Dispatch Details: The order was dispatched from our Sydney warehouse on 2 November, which was the second business day following your purchase. Please note that our warehouse operations are conducted during weekdays (Monday to Friday), and as a result, orders are typically dispatched within 1–2 business days following receipt of the purchase.
In terms of delivery, our courier partner's operations are also restricted to business days. According to their tracking, your item was delivered to your address in Perth on 18 November. This means the item was delivered on the 10th business day after dispatch, which is well within the expected delivery timeframe for standard shipping to your location.
We understand that any delay can be frustrating, and we always aim to ensure that our customers receive their orders in a timely manner. However, we’d like to emphasize that the delivery timeframe is consistent with the standard shipping estimate provided at the time of purchase. The 10 business days for delivery is in line with the typical shipping window based on the distance from Sydney to Perth.
We genuinely appreciate your patience and understanding throughout the delivery process. If you have any further questions or would like additional information about our shipping policies, please feel free to contact us at any time. We are always here to assist you and ensure that you have a positive experience with us.
Kind Regards,
Shan
