Hello,
Thank you for sharing your recent experience with us. We sincerely appreciate your honest review, and we want to take a moment to acknowledge the inconvenience caused by the delay in receiving your order.
We understand how frustrating it must have been to for weeks for your parts to arrive.
The order was placed on 28/11 and we dispatched it on 02/12 while it was delivered on 19/12.
For your reference, our warehouse and courier's operations are during weekdays only but this is certainly not the level of service we strive to provide, and we deeply regret the impact this had on your experience with our company.
Please rest assured that we are taking your feedback seriously. We are currently reviewing our logistics processes, particularly with our shipping partner Aramex, to identify where improvements can be made. Our goal is to ensure faster, more reliable deliveries moving forward, so our customers can receive their orders in a timely manner.
Your feedback is invaluable in helping us improve. We are committed to delivering not only quality products but also a service experience that reflects our standards of excellence. If there is anything further we can do to assist you, or if you would like to share more about your experience, please don’t hesitate to reach out.
Thank you again for bringing this to our attention, and for giving us the opportunity to do better.
Kind regards,
Shan
