“part is fine but the 14-day period from when it left your warehouse in melbourne to my location in central Brisbane is honestly a joke. You simply MUST ditch Aramex as your chosen courier provider. They have terrible reviews (less than 1 star on Google) and their shocking service reflects really badly on sellers who choose to use them, like Superspares. No-one orders car parts from a supplier that shows them as in-stock for same-day dispatch only to happily wait 2 weeks for them to be delivered with awful tracking. Until you change courier partner I'll never order again from superspares, sorry”
We sincerely apologise for the inconvenience experienced, on behalf of our courier.
We understand that encountering issues with a product can be frustrating, and your feedback and cooperation are invaluable to us in our ongoing efforts to improve our products and services.
Rest assured that we have raised this concern with our management so we can work things out with Aramex smoothly.
In case you're still hesitant to order again, we have other couriers - Australia Post and Border Express.
Should you wish to use any of those, you can contact us after you place another order so we can ensure Aramex is not used.
Should you have any further questions, or concerns, or require assistance in the future, please don't hesitate to reach out to us as we look forward to the opportunity to serve you better in the future. Your satisfaction is our priority, and we aim to make your future experiences with us even more exceptional.
