Hello David,
Thanks for your feedback.
I have checked your order and noted the following:
15/01 - Wednesday; order was placed at around 4:55 PM.
16/01 - Thursday; we contacted you at around 2:08 PM confirming if your tie rod suits manual or power steering and you replied on 2:21 PM confirming it's for power steering. We also organized it on the same day from one of our interstate warehouse.
17/01 - Friday, we notified you we may need an extra 1-2 business days to dispatch the order.
18-19/01 - Saturday and Sunday, warehouses are closed
20/01 -Monday; your order was dispatched via Aramex
22/01 - Wednesday; your order was successfully delivered
The order was received within a week from the date of purchase and you were contacted promptly to update you on your order's status.
We understand that encountering issues with a product can be frustrating, and feedbacks are invaluable to us in our ongoing efforts to improve our products and services.
Should you have any further questions, or concerns, or require assistance in the future, please don't hesitate to reach out to us. We are always here to assist you.
We look forward to the opportunity to serve you again in the future. Your satisfaction is our priority, and we aim to make your future experiences with us even more exceptional.
Regards,
Shan
