“The u bolts supplied did not line up with the holes in the bottom plate under the springs they were half a hole wider I had to drill larger holes to accommodate the u bolts this-should have been a straight forward change if the bolts where the same size as the original ones also because the bolts where wider they did not sit closer to the diameter of the diff as the original ones. Carmelo.”
Dear Carmelo,
Thank you for taking the time to provide us with your feedback. We sincerely apologise for the issues you encountered with the U-bolts not lining up with the holes in the bottom plate. This is certainly not the experience we want to provide our customers, and we understand the frustration it may have caused.
We appreciate you making the necessary modifications to fit the bolts, and we're grateful for your patience in addressing the issue. Please rest assured that we are taking this matter seriously, and we will be raising it with both our warehouse team and the supplier to ensure that this does not happen again in the future.
Your feedback is invaluable in helping us improve, and we will use this as an opportunity to ensure our products meet the highest standards moving forward.
Again, we apologise for any inconvenience caused, and if there’s anything further we can do to assist you, please don’t hesitate to let us know.
Thank you once again for bringing this to our attention.
Best regards,
“A terrific company to deal with, the sales team were very helpfull and went out of there way to sort out exactly what I needed with no fuss. The delivary was on time and you wont get a better price on a quality canopy , believe me I realy shopped around. Thanks again”
“im happy with the service and products the man that took the call was very helpful and was very knowledgable of the products and the vehicles the delvery was very quick .
thanks for all the help
i will be using superspares a again”
“Phone order went ok. Just ended up with unnecessary parts that the sales clerk should have known were not required. Anyway, they accepted the return at my expense.”