“Ordered heavier duty springs and 2 inch lift for my BT 50 explained it was a low rider 2wheel drive. I gave them all the details! The springs that arrived were lighter duty than the originals and were the same height/profile as the original springs
So not very happy and still waiting to get this sorted 2 1/2 months after!
Absolutely ridiculous. Will update after this is finalised.”
Hello Brett,
We understand that you want an immediate replacement for this case.
However, we wanted to inform you that, in some cases, the warranty process is subject to specific procedures outlined by our suppliers, which are dependent on the nature of the product issue. These procedures often require us to collect certain information and documentation to facilitate the claim effectively.
We understand that this may be an inconvenience, but please rest assured that our intention is to resolve your issue as swiftly as possible.
If you have any questions or need further clarification about the specific information or documents required for your warranty claim, please do not hesitate to give us a call.
Our phone lines are open from Monday to Friday between 9 AM-5 PM.
We genuinely value your business and are committed to providing you with the best possible service.
Thank you for your understanding and cooperation in this matter and we look forward to working with you to expedite the resolution of your warranty claim.
Regards,
Shan
“The u bolts supplied did not line up with the holes in the bottom plate under the springs they were half a hole wider I had to drill larger holes to accommodate the u bolts this-should have been a straight forward change if the bolts where the same size as the original ones also because the bolts where wider they did not sit closer to the diameter of the diff as the original ones. Carmelo.”
Dear Carmelo,
Thank you for taking the time to provide us with your feedback. We sincerely apologise for the issues you encountered with the U-bolts not lining up with the holes in the bottom plate. This is certainly not the experience we want to provide our customers, and we understand the frustration it may have caused.
We appreciate you making the necessary modifications to fit the bolts, and we're grateful for your patience in addressing the issue. Please rest assured that we are taking this matter seriously, and we will be raising it with both our warehouse team and the supplier to ensure that this does not happen again in the future.
Your feedback is invaluable in helping us improve, and we will use this as an opportunity to ensure our products meet the highest standards moving forward.
Again, we apologise for any inconvenience caused, and if there’s anything further we can do to assist you, please don’t hesitate to let us know.
Thank you once again for bringing this to our attention.
Best regards,
“A terrific company to deal with, the sales team were very helpfull and went out of there way to sort out exactly what I needed with no fuss. The delivary was on time and you wont get a better price on a quality canopy , believe me I realy shopped around. Thanks again”
