“I haven't received it yet because Aramex is the worst courier for delivering to Newcastle. I probably won't buy spares from you again unless you change couriers!”
Hello Robert,
Sincere apologies for the recent delay in delivering your consignment due to issues with our courier service.
We understand how important it is for you to receive your item in a timely manner.
Hence, I have contacted them to expedite the delivery process and ensure that your item reaches you as soon as possible.
Rest assured that we are monitoring the situation, and we will keep you updated on the progress of your delivery. If you have any questions or concerns regarding the status of your item or if there is anything specific you would like us to do to make amends for this inconvenience, please feel free to reach out to us.
In the event that you wish to purchase more items in the future, you can also contact us once the order is placed so we can remove Aramex on the list of couriers that can be used to dispatch your order.
We appreciate your understanding and patience as we work to rectify the situation.
Kindest Regards
Shan
