“Needed crank case front seal urgent to get my car going. It took almost a month to arrive and wasn't right seal.I had to organise a seal from another supplier.Very poor service.”
Hello Don,
Thank you for choosing to shop with us and for taking the time to provide feedback on your experience.
After reviewing your order history, we acknowledge the delay in delivering the crank case front seal you urgently needed. We sincerely apologize for any inconvenience this may have caused.
Throughout the process, we made consistent efforts to keep you updated via email regarding the status of your order. However, we understand that the delay was unacceptable, and we take full responsibility for it.
Regarding the issue with the received item not being the correct seal, we apologize for any frustration this may have caused. We have sent the item as ordered however we understand that it is not correct for your vehicle.
To rectify the situation, we would like to offer you a full refund for the item. We will be sending you a return label via the email address associated with your order. Once the item is returned, we will process the refund promptly.
Again, we apologize for the inconvenience and disappointment you experienced. We value your feedback and will use it to improve our services moving forward.
If you have any further concerns or questions, please don't hesitate to reach out to us.
Warm regards,
Bless
