Hi Jo,
We greatly appreciate you reaching out to us and sharing your feedback. Your satisfaction is our priority, and we're committed to ensuring you're completely happy with your purchase. We have recently updated the packaging of the product and would be more than happy to assist with an exchange.
Expect an email from one of our team members shortly to facilitate this process and ensure your satisfaction.
Thank you for your understanding and patience. We're looking forward to resolving this for you.
Best regards,
Synergie Skin Customer Experience Team
