“This line has saved my skin! The vitamin c serum is super light and gives me an instant glow, and has helped reduce the appearance of my acne scars. Such a beautiful product, you can really feel the quality. So glad I found this range 6 year ago!!”
“Great product let down by packaging- it stops pumping and you can't see how much is left but there is some left, if you tip it out there is enough for several more days but you waste it because you cant control how much to tip out.”
Hi Rosalie,
Thank you for being a loyal customer and for sharing your valuable feedback with us. We truly appreciate your support and are thrilled to know that you love our products.
Regarding the recent packaging changes you've mentioned, we completely understand your concern about not being able to see the product level in the new bottles. We want to assure you that these packaging decisions were made with the utmost consideration for product quality and longevity.
Our decision to use black packaging was intentional, as it serves a specific purpose. Black bottles are designed to protect the product from exposure to sunlight. Ultraviolet (UV) rays from the sun can degrade certain ingredients and reduce the effectiveness of the product over time. By using black packaging, we ensure that the contents are shielded from harmful UV radiation, thereby increasing longevity and preserving the high quality of our products.
Nevertheless, we recognise the need to strike a balance between meeting our customers' expectations in terms of functionality and our sustainability objectives. We are actively and diligently working towards achieving this goal.
Thank you for your understanding and patience.
Warm regards,
Synergie Skin Customer Experience Team.
