Hi Rebecca,
Thank you for sharing your feedback with us. We're glad to hear that you like our brand, but we're sorry to learn about the issue you're experiencing with your ReClaim moisturiser.
We would love to assist you in troubleshooting this and finding a solution that works perfectly for you.
To better understand your specific situation and offer personalised recommendations, could you please reach out to our customer experience team at info@synergieskin.com with your contact details.
We look forward to resolving this matter for you. Thank you for your support, and we hope to hear from you soon.
Synergie Skin Customer Experience Team.