Hi Alexandra,
Thank you for sharing your feedback! We're sorry to hear about your experience with the product and want to help you get the best results.
If you're noticing pilling, we recommend the following adjustments:
Reduce the quantity of each product you apply to the skin. For example, try using half the amount of HyalaVive or other products in your routine.
If you're applying multiple layers or products morning and evening, allow adequate time for each layer to absorb fully before applying the next one.
We hope these tips help improve your experience. Please don’t hesitate to reach out if you have any further questions or need personalised guidance.
Warm regards,
Synergie Skin Customer Experience Team.
