“Although it protected my package the shopping took 3 days longer than it said and I received no more updates, so was left thinking it got lost/stolen.”
Hello Jackson,
Thank you for your review. According with our records, you bought the Extend Shipping Protection Plan. This plan covers the lost, stolen, and broken/damaged packages, and this is your case. You should have received an email confirmation regarding this plan, please check this link with the instructions on how to open a claim with them and they will process this issue.
https://www.extend.com/shipping-protection-guide You can Go online or you can call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CST, Monday through Friday.
Hello Mike,
Thank you for taking the time to share your review. What is Extend Shipping Protection? This option provides customers protection against lost, stolen, or damaged packages during the shipping process. Accidents happen where life happens, and this program protects all of our customers of anything that could happen during shipping. This is a lifesaver and prevent you from a lot of headaches regarding filing warranty claims, waiting for the shipping company for a conclusion that can be positive or negative. Thanks!
Hello Jason,
We greatly appreciate your review, and we're pleased to have the opportunity to clarify the benefits of our Extend Shipping Protection option.
At the point of checkout, you can easily opt for this feature without any hassle. So, what exactly is Extend Shipping Protection? It's a program designed to provide our valued customers with protection against the unfortunate instances of lost, stolen, or damaged packages during the shipping process. We understand that accidents can happen anywhere, and life can be unpredictable. With this program in place, we aim to safeguard all our customers from any mishaps that may occur while their packages are in transit.
Extend Shipping Protection serves as a valuable safeguard, helping you avoid the potential headaches associated with filing warranty claims and waiting for the shipping company's resolution, which can often be a time-consuming process with uncertain outcomes.
Thank you for considering this option, and we hope it provides you with peace of mind and a worry-free shipping experience. If you have any further questions or require additional information, please feel free to reach out to us. Your satisfaction and confidence in our services are of utmost importance to us.
