Hello Kelly,
Thank you for taking the time to share your review. Please be aware that the handling of packages by shipping companies is beyond our control. However, we would like to draw your attention to the benefits of our Extend Shipping Protection Plan. In instances where items arrive damaged or incomplete, this insurance ensures that everything is taken care of promptly and efficiently.
We're delighted to note that your item arrived in good condition, and it appears that the use of this protection feature was not necessary in your case. Nonetheless, we appreciate your understanding of the circumstances.
