Would you recommend this product to a friend or family member?
yes
“I think the product is really nice. Comes with two shots so you can practice using the product before you have to use it in real life. Has an infrared beam that makes aiming even easier. The app appears to work good as well”
“This product sucks. Impossible to open the battery slot. Wanted to return but they charge restocking fees and such because I bought on their website. STAY AWAY!”
Hi Osman,
We're sorry to hear of any difficulty you may have run into while trying to remove the battery pack. Upon first handling, it may be a bit tricky to remove the battery pack as the rubber gasket may have some resistance as added security to prevent movement within the device.
What we have found to be helpful is turning it upside down, and on carpet or a surface that won't damage it, tap it a few times. This should loosen up enough to allow you to grab and slide it the rest of the way out. You may also try to cup your hand and slap it against your palm in a downwards motion to loosen the pack.
Before doing so, please ensure the device is OFF, UNLOADED, and pointed in a safe direction away from your body or others.
Let us know if you still encounter any issues; We are more than happy to help!
Hi David,
Thank you for reaching out to us. We're sorry to hear of any issues or damage caused to your Bolt 2 device prior to its arrival to you. It is our goal to ensure that all of our users are prepared with what they need when it comes time to PROTECT LIFE!
We want to be sure we get to the bottom of this and in order to do so, we'll need some additional information from you so we can identify a resolution. You should be receiving an email from taser@team.com shortly.
Thank you & have a great day!
“I didn't watch the video on how to safely load the cartridges. I learned a very valuable lesson. But I guarantee you this will stop a predator right in their tracks. Perfect for women, especially college-aged women. I feel 10 times safer now that I have this taser.”
“Taser under Axon is one of the worst companies I've ever dealt with. Once again a Taser product arrived with inadequate instructions for someone unfamiliar with the product, the product door wouldn't open & the paper sticking out from it wouldn't fully pull out & when after 4 Hours I finally was able to open the door (the instructions did not properly tell me how ) the paper was still sticking under a battery (Photo 1) and I had to spend more time getting it out & then I still couldn't close the door as in my opinion it is physically impossible (See Photo 2). My brother in law was finally able to do it & he said you must perfectly align things which takes time which wasn't like their YouTube Video. The Cartridges come in a case that looks like a tight medieval torture system & the instructions do not adequately tell you how to open the case & get the cartridge out. It took me 2 Hours of trial & error.Even worse is the customer service for consumers is terrible at best. You call the company up & you get contradictory phone options that make no sense ( listen to all of them & tell me I'm wrong) & then you get the usual "Due to overwhelming amount of calls" (I called I believe around 9:10 AM PST) you get to leave your phone number which they then do not return your calls. I think the product itself when it is properly assemble & works is a good one but I will buy this item in the future from a smaller store where I can actually talk to a human being who actually answers the phone who can help me with any assembly/installation or technical problems I may have which apparently Taser/Axon can not do in what I consider acceptable time.”
“I purchased this item a few months ago, And to put it simple, Its a Great and Effective product....that being said, I only minutes ago went to purchase replacement cartridges (Long Story Short, I live in Baltimore) as the two which originally came with this product have been used and saved my life more than likely. I'm very disappointed I cant find any replacement cartridges that will deliver to my address, Especially knowing where I live, its only a matter of time before I'll need to use it again.... If anyone or the seller can please help me with purchasing cartridges that will ship to my address, That would be great and I'd appreciate it. Really not looking forward to having to use/buy a knife/gun for protection, But my area (As stated above) is simply terrible!”
