ShipAid Delivery Guarantee 10.63 Reviews

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About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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“It wasn't frozen all the way”

Helpful Report

Posted 6 months ago

Hi Pamela, Thanks for reaching out! I'm so sorry about the way your order arrived. Typically orders for frozen products arrive cold with a small amount of dry ice left in the box. They are safe to refreeze and consume as long as they are still cold to the touch. We never recommend our customers consume a product if it arrives warm and spoiled. Please let us know if you have any other issues! The Hatch Chile Store

Posted 6 months ago