ShipAid Delivery Guarantee 8.17 Reviews

3.8 Rating 4 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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Helpful Report

Posted 4 months ago

“Need more dry ice or cooler bags for south Texas delivery”

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Posted 5 months ago

“Items take a few days to ship. Chile arrives cool, but not frozen.”

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Posted 6 months ago

Hello Rob, We are very sorry that the shipping carrier delayed your order in transit. We try our best to ensure exceptional service, but once the package is in the hands of the carrier, it is out of our control. Please check to see if the product is still cold to the touch upon delivery. Even if it has defrosted a bit in transit, it is safe to refreeze and consume as long as it is cold. Please email us if your chile is not in the best condition, we want to make things right. Best, Emily

Posted 6 months ago

“The product arrived fine, so it was a waste of $$$. However, had there been a shipping screwup and the product ruined, it would have saved $$$, both for the consumer - me, and HCS.”

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Posted 9 months ago