ShipAid Delivery Guarantee Reviews

4.4 Rating 30 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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Posted 2 months ago

“The UPS driver that was ultimately supposed to deliver my chiles claims he came to my door and no one answered the door. I have a security camera at my front door, and I checked to see that no one had come to my door. I got in my car and tracked the driver down a couple of blocks away. Sure enough my package was sitting in his truck. The driver had nothing to say. If these perishable chiles had to wait another day to be delivered they may have spoiled. Unacceptable!!”

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Posted 2 months ago

“Product could have been colder was still frozen but inside was starting to warm”

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Posted 2 months ago

“Received my peppers like they said, the next day.”

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Posted 3 months ago

“Need to look for another Source.. Ordered 10 Lbs..l Not sure if UPS held it to long but reporteed that 7+ LBS by scale was lost and they only gave me 4 lbs;. Hell If I Lose 7+ and as mentiioned to them some of what could saved was questinonabnle. Send 8lb.. So Shorted for sure and the delays.. The 4 Lbs showed up fast not so much for the original 10Lbs.. Looking for recomendations”

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Posted 3 months ago

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Posted 3 months ago

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Posted 3 months ago

“The dry ice was completely melted, the frozen product was mostly thawed out, I refrozen the Chili Rellanos and am eating them anyway. The delivery person left the box on my front porch, in the sun, the product was defrosted before and that just added to it.”

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Posted 3 months ago

Hello Beverly, We are sorry that this happened to you but we have no record of you reaching out. Since you purchased shipaid we would have been able to help with this matter. As for the delivery location, we have no control over where carriers place or handles packages, this is why we offer shipaid insurance. We require you to take pictures of your order within 24 hours of receiving your order. Again, we apologize for this inconvenience. Best, Emily

Posted 3 months ago