Medium-Hot Roasted Hatch Green Chile (Big Jim) - 5lbs Reviews

4.6 Rating 26 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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“Best Chile around after many many years of searching. Thank you for being here.”

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Posted 4 years ago

“We eat Hatch Green Chile on most anything. I believe it's what has kept us Covid free. It's always fully frozen when it is delivered to our door each month and on time.”

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Posted 4 years ago

“Good Morning! I'm hesitant to write an honest review. However, as a huge green chile fan and supporter of the Hatch Chile Store, I hope this will help with your production and service. On a very positive note, I was thoroughly impressed by the speed in which my emails were answered. I, also, like how I can receive credits, after referring friends and family to order from the Hatch Chile Store. These are excellent qualities and incentives. However, somewhere along the line, communication became confusing. Specifically, the phrase "first in, first out" was used quite frequently, when inquiring about when my order would be shipped. Honestly, I thought I had ordered early enough to receive my green chile products in a timely manner. I guess I was wrong. Yes, I understand that the weather and the pandemic constraints played a huge negative factor. For a chile addict, this delay was painful. Thankfully, as an optimist, I look forward to next year's smoother timeline. Once i received my order, I questioned the quality of the product. To date, I have used two bags of roasted, peeled, and chopped green chile. Oh, my goodness. Both bags were filled with endless seeds and excessive skins. I have never experienced such poor quality of a finished green chile product. As a result, the taste and flavor experience was hampered and had a low-key impact. Again, as a green chile addict, the anticipated high was a true let down. Finally, I feel the Mesilla Valley citizens are being ignored, when it comes to shopping locally for green chile products. I desperately miss having a small retail shop to purchase our roasted, peeled, and chopped green chile. To learn that the green chile needed to be shipped from Sacramento or Ohio or other distribution centers is disheartening. Please consider reopening a local shop for a few months to accommodate locals who want to shop here in the valley. If you need help, I would love to volunteer my time. Perhaps others would be interested, too. Please take care and stay healthy! All the best, Susan Colquitt Las Cruces, NM”

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Posted 4 years ago

Hi, Susan! Thank you for sharing your honest review! It's customers like you who admonish both our strengths and our areas to improve that helps us improve. Your thoughts and comments have been noted and will influence how we operate in 2021 and moving forward. We know 2020 was a wild year and we were not as ready as we should have been to handle the curveballs thrown at us. We are working diligently this off-season to be ready for anything 2021 can throw at us (though we are very hesitant to tempt fate like that

Posted 3 years ago

“The chile I received was NOT medium hot but, Mild. I called Customer service and was told they would give me a small discount if I ordered the hot. No thanks, No quality control. The man I spoke to was indifferent to my complaint.”

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Posted 4 years ago

“For some reason I moved away from New Mexico, and these fabulous chiles are the closest I can get to home.”

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Posted 4 years ago

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Posted 4 years ago

“The green Chile arrived perfectly frozen and in good shape! The flavor is Fabulous!! Highly recommend! Worth every penny!!”

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Posted 4 years ago

“Perfect heat level and brilliant new package. Love the thin resealable bag. Just break off a piece and put the rest back in the freezer.”

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Posted 4 years ago