Medium-Hot Fresh Hatch Green Chile - (Charger) Reviews

4.5 Rating 49 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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“I apologize for the low score. The chili peppers must have arrived late after being picked because several were rotten and spilled juices throughout the box. Normally, I would send a complaint via email. However, I realize the company is small family owned and with the conditions we are all facing now I felt compelled to just let it go. I took several photos of the items. I will not post them.”

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Posted 4 years ago

Hi Julie, If there is even an issue with your order please reach out to our customer service team. If we don't know about the issue, we never have a chance to correct it. Negative reviews really have a negative impact on our business. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did order one of our 5lb boxes that came with free shipping. We guarantee all orders for 5lb boxes. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 4 years ago

“Bought these for my son in law. They looked great and fresh. He already roasted and made a roast with chile salsa. Said it was wonderful:)”

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Posted 4 years ago

“This was the first time I ordered the Charger. It was so good, I ordered more. The staff was very friendly and extremely helpful. The chiles are large, have great flavor and just the right amount of bite for those who like a little kick.”

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Posted 4 years ago

“As I've gotten older and further away from New Mexico, my taste buds are loving this not so hot chile. It's perfect heat and Hatch chile taste make it perfect. Thanks.”

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Posted 4 years ago

“The chiles were already getting soft and wrinkly - I say that with a full understanding it's recommended to purchase overnight shipping but I think in this case the condition may be in part due to 'labor issues' and postponing order shipment. Also - 2 of the chiles were completely rotted and the box was leaking upon arrival. Last year the product arrived in better condition.”

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Posted 4 years ago

Hi Sherry, I'm sorry that you had a bad experience here! I pulled up your order and saw that you did order one of our 5lb boxes that came with free shipping. We guarantee all orders for 5lb boxes. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile and wilted chile that you received. As soon as we get those photos we will schedule a reshipment! In the future please reach out to our customer service team at support@hatch-green-chile.com if you have an issue. If we aren't altered about the issue we don't have the opportunity to correct it. Thanks, Taylor

Posted 4 years ago

“Chilies are good but payed extra for 2day delivery and still took 3days (normal delivery time) and was delayed by a week. So actually took 13 days to receive after paying extra for rush delivery”

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Posted 4 years ago

Hi Danyel, I think there may have been some confusion here. All of our chile ships on Tuesdays. The Shipping you choose just determines the time in transit. Did the chile arrive in good shape? Thanks, Taylor

Posted 4 years ago

“I was very pleased with the charger chilies. They arrived rapidly in good condition. The size was excellent, the flavor is good and the heat level is perfect for many of the dishes we make. It takes all the work and risk of trying to grow my own chiles.”

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Posted 4 years ago

“We got our first order of Hatch Charger Chiles and we couldn’t be more happier. Ready to roast these and food saver them into portions. We had one bad chile in the box but the others were perfect. We grow a small garden & have a bad veggie every now & then too. We will be placing orders through you in the future because your communication of when they would ship, along with a great delivered product, made us happy customers.”

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Posted 4 years ago