Hot Fresh Hatch Green Chile - (Sandia) 5lbs Reviews

4.7 Rating 414 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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Posted 3 years ago

“We moved to Florida and the only thing my husband misses is his hatch green chilies. So I had to order them and make green chili for him. A+ all the way”

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Posted 3 years ago

“Love the chili's the price is a little high considering considering I can get 2 pounds of it in my local store for $5. On the other hand you have excellent service and quality merchandise thank you”

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Posted 3 years ago

“Arrived in perfect condition. We made green chile stew last night, the chile was perfect in taste and spice! Reminds me of being home. Thank you!”

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Posted 3 years ago

“Luv the peppers! The box arrived on time and I immediately started roasting them to freeze!”

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Posted 3 years ago

“Box sent Priority USPS and box was damaged and leaking. Previous order sent in vented rigid corrugated box and well packed. You have other competitors now. Not sure if I would reorder or try some one else. This is my 2nd review with no response. I understand it was delayed due to weather harvest, but it took nearly 7 days to arrive by priority mail. Not happy…”

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Posted 3 years ago

Hi Ribald, Shipping to Hawaii is always a bit trickier but we do our very best to get our Hatch Green Chiles up your way. Your order was shipped via USPS with an expected transit time of 2 days. Unfortunately it looks like there was a delay in transit on USPS's end. We understand this is very frustrating as a customer, trust me, it's frustrating for us as well. We hate to see a box of our precious peppers spoilt. I took a look in our system and did not see any emails from the email address we have on file for you. If a customer doesn't reach out to us about the issue, we never get a chance to correct it. We guarantee all Fresh Hatch Chile orders for 5lb boxes, so we compensate our customers accordingly when spoilage/damage occurs. We can be reached via our support e-mail or the phone number listed in the upper right-hand corner of our website. Please reply to this message so that we can move forward with our resolution process. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Green Chile. We appreciate your patience and understanding as we work to resolve this issue for you. Thanks, The Hatch Chile Store

Posted 3 years ago

“A co-worker recommended that I try out "The Hatch Chile Store" for my next hatch chile fix. I am so glad I did. The peppers were a lot bigger then the ones you see in the store and seemed to have a more spicier pepper flavor. The box came in safe and with no damages. We did not get a chance to roast them right away about 2 days from receiving them and did not have any issues with the chiles being bruised.”

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Posted 3 years ago

“Although we are HUGE Hatch fans, this batch was very difficult to peel after charring. We have never had much trouble, but these skins did not want to release from the peppers! I’m sure they will taste wonderful, but we ended up with much less useable chilis.”

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Posted 3 years ago

Hi Gayle, I’m sorry to hear you had issues after roasting the chiles. What it sounds like here is that the chile flesh was burned. When the skin is properly charred, it will wrinkle and become paper like and will be easy to peel. If it is over charred and burnt the chile flesh becomes bitter, hard to peel, and inedible. It seems overall you were happy with our chiles however, the bad experience came after they were roasted. Unfortunately, this is out of our control, but we want to make sure that you are happy as a customer and we would be more than happy to set up a discount for your next fresh order so that you can give roasting them another try! Thank you for your review and we look forward to hearing back from you!

Posted 3 years ago