Fresh Hatch Green Chile 25lbs / Medium Reviews

4.6 Rating 342 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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“When I received the large box of Chile I was very pleased to see the very fresh condition the chiles were in, no wilt and very few were spoiled. Compared to last year’s delivery I was very surprised at there condition. I received that box on Thursday. The following Monday I received a 2nd smaller box and this box must have been sitting in some warehouse and with temperatures running 100 plus for that entire period you can imagine the condition they were in. I’m not sure what the second box represented but I set them in my back yard to finish turning red”

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Posted 2 years ago

“Second year I’ve ordered these. I followed their Instructions and couldn’t be easier. Great product. Can’t wait to order for next year.”

1 Helpful Report

Posted 2 years ago

“My box was soaking wet, the contents had broken down into a squishy mess. I tried recovering the remainder of my container. Took out all the chili laid it out and cleaned all the bad chili mess. Took me a few hours to do so The very next day the rest broke down into a slimy, squishy mess. I blame the transit company. It took weeks for my delivery to get here. I know that's not the way Hatch does business.”

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Posted 2 years ago

Hi Lorzeno, It looks like you reach out to our customer service team. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you selected 2-Day Air for the shipping speed. We guarantee all Fresh Hatch Chile orders that are shipped using 2-Day Air. We set up a free reshipment. Thanks, The Hatch Chile Store

Posted 2 years ago

“A few was spoiled but I’m good”

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Posted 2 years ago

Hi Cherrie, It looks like you hadn't reached out to our customer service team about the issue. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you selected 2-Day Air for the shipping speed. We guarantee all Fresh Hatch Chile orders that are shipped using 2-Day Air. About how many pounds of chile did you lose to spoilage/damage? Please send us photos of the chile that was spoiled. Once we receive those photos, we can get your free reshipment set up. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Chile. Thanks, The Hatch Chile Store

Posted 2 years ago

“Communication from the company was awesome. I was notified every step of the process thru delivery . My only concern is the Chile turned from green to red quickly.”

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Posted 2 years ago

Hi Michael, Uh oh! It looks like you didn't reach out to our customer service team about this issue. If we don't know about the issue, we don't have the chance to fix it. How many pods turned red? Would you mind sending us some photos? Thanks, The Hatch Chile Store

Posted 2 years ago

“I can’t say enough good things about these folks! I pre-ordered 25 lbs of fresh Big Jims earlier this year, and selected two-day shipping option. Unfortunately, some of my peppers were spoiled on arrival. I contacted the store by email to let them know (on a Saturday, no less) and got a reply within an hour. Today, my replacement peppers arrive - in perfect shape! Thanks so much for the great customer service!!”

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Posted 2 years ago

“This is a review of two orders. My first order had some damage to the chiles with some spoilage. I contacted Hatch Chile and they immediately sent out another box the following week at no charge. Both orders were sent with expedited shipping which I recommend. The chiles were great!! Very fresh and roasted up perfectly. This is a top notch business/family to deal with.”

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Posted 2 years ago

“We got them in the afternoon by evening they were roasted and in the freezer except for a few of them where my husband made the best Chile Rellenos. It is my favorite thing to do every spring is to pre-order a box it’s better than the grocery stores there’s more to them and they’re bigger we absolutely love them”

1 Helpful Report

Posted 2 years ago