“Absolutely disastrous customer experience.
1. Delivery timing was haphazardously arranged. Supposedly to be contacted a few days before, but I only got notification on that morning that it was arriving that day, and 1 hour notice on the time window stipulated.
2. Desk riser was left at the door without making known that there might be challenges in assembling it (Note - you will need an electric screw driver to assemble, which I don't think most household has one)
3. No instruction manual included. None can be found on their website either.
4. Tried contacting the omnidesk team through live chat, phone call, facebook message, whatsapp and email. Response was slow and intermittent. Took 3 days just to 'check with the warehouse team' even though I was already flagged under recovery order.
5. Looked at youtube videos of how other people assembled their desk shelf only to realise that I was sent the wrong parts so mine cannot be assembled properly.
6. Desk riser came with a number of scratches and areas where paint was scrapped off. Given that this is a premium priced product I would have expected little to none of these kind of flaws.”
Hello Wei,
We sincerely apologize for the delay in our response and any inconvenience this may have caused. We appreciate your patience and understanding as we are currently experiencing a higher volume of inquiries, which has led to some delays in addressing customer feedback.
We want to assure you that your satisfaction is our top priority, and we are actively working to resolve any issues you may have encountered.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding.
Thank you.
Best regards,
Jon
Customer Service Lead
