“I’ve been trying to reach the team and check where my Alexa dress is, sent 3/4 email/msging with no response. I had to buy another dress as I leave to go overseas for a wedding on Monday and hoping to rock this dress. I understand there’s been a launch of a new collection and things get lost but not having a direct point of contact has meant I’ve been left in the dark.”
Hi love,
We are truly sorry for any frustration this has caused.
I want to make it clear that we have been responding to your inquiries since you first reached out on Friday. It’s possible that our responses are going to your spam folder or perhaps your inbox is full? We want to ensure your satisfaction and resolve this issue promptly.
As advised, your package is up to date and was processed for final mile carrier delivery. We have also reached out to our store manager in Canggu to confirm the availability of the Medium Petite Alexa dress and are waiting for their confirmation.
We have sent you an email to discuss this further and ensure everything is resolved amicably.
“This dress is effortlessly stunning. I immediately fell in love with it the moment I put it on. The quality of the fabric, the sleek design...I honestly believe it is universally flattering for all shapes and sizes. This dress is truly a must.”
