Hello Ali,
Firstly, I wanted to express our sincerest apologies that your recent experience with our product didn't meet your expectations. We aim to provide high-quality garments that our customers love, and it's disheartening to hear that this was not the case for you.
We completely understand your concerns regarding the transparency of the pants. The fabric blend we use is designed for breathability and comfort, which can unfortunately result in a slight see-through effect.
As for the return/exchange window, we do our best to provide clear communication about our policy, and I'm sorry for any confusion or frustration that might have caused. We understand that life can get busy, so when you mentioned you were traveling which didn't allow you to reach out to us on time, our support team has reached back out to offer more assistance, and are still awaiting your response.
We truly value your patronage and hope to make things right. Your satisfaction is our highest priority.
