“Some of the worst customer service I have experienced. I found out about a last minute event the next weekend and decided to order with over night shipping for an outfit I had been eyeing over a year. Order wasn’t even given to UPS for two days and took multiple days to then ship, missing arriving for the event by 3 days. I emailed multiple times to get someone to answer from customer service and email responses were slow: never got anything handled and wasn’t even offered a true apology, shipping repayment or discount. Will not ever order again or refer
Update:
After reading my review customer service did reach out and refund my shipping and give a 10 percent discount to a future order in exchange for a review update. If you have a problem and don’t hear back them in a timely manner, I suggest you write a review.”
Hi beauty,
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you faced with your order. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience this has caused.
We will be reaching out to you in a separate email shortly to see how we can make your experience better. Your feedback is incredibly important to us, and we want to ensure we address your concerns properly.
Thank you for bringing this to our attention.
“I am nervous about it breaking but so far it hasn't. Check back with me in a year or so and if it hasn't tarnished or broke I'd give it a 5 for sure!”
